Shipping Policy

Please review our shipping and delivery policy carefully to ensure a smooth shopping experience.

Order Processing & Dispatch

Orders placed after 1 p.m. on Friday or during weekends will be processed on the next business day (Monday). Orders made on bank holidays will be dispatched on the next working day (Monday or Tuesday), except during Christmas and New Year, where delays may occur.

Modifying Shipping Address

If you need to update your delivery address after placing an order, please contact our customer support at +44 1438 94 1106 as soon as possible.

Order Cancellations

Once an order has been dispatched, it cannot be canceled. However, you can return any unwanted items. If you notify us within 30 days of delivery, you are eligible for a refund.

Your order includes a returns form—please complete it before sending the item back.

Delivery Issues

Every item is checked, packed, and sealed before dispatch to ensure accuracy and quality. If you receive an incorrect, damaged, or incomplete order, please contact us at +44 1438 94 1106 for assistance.

Delivery to a Different Address

Yes, we can deliver to an address different from your billing address. Please ensure all details are correctly entered at checkout. If the billing and delivery addresses do not match, we may request additional verification.

For security purposes, your billing address must match the registered address of your payment card, or the payment may be declined.

Delivery Expectations

All deliveries require a signature upon arrival. Once your order has been shipped, you will receive an email with tracking details and an estimated delivery date.

If no one is available to receive the parcel, Royal Mail will return it to the nearest depot, where you will have 14 days to collect it. A valid photo ID, such as a passport or driver’s license, is required for pickup.

Shipping Confirmation & Tracking

Once your order is dispatched, we will send a confirmation email. On the delivery day, you will receive an SMS with a one-hour delivery window (if a mobile number is provided at checkout).

Shipping Services & Costs

We use Royal Mail Tracked 24 for deliveries. Estimated delivery times depend on the location.

• Economy Shipping: £3.99 (4-5 working days)
• Express Shipping: £4.99 (2-3 working days)
• Express Signed For: £5.99 (2-3 working days)
• Special Delivery: £7.99(1-2 working days)

Weekend & Late Deliveries

Yes, we offer Saturday deliveries for orders placed before 9 p.m. on Friday.

If you miss your delivery, the courier will leave a card with instructions for re-delivery. If a second attempt fails, your order will be returned to us. Please contact our support team if this happens.

Delivery Coverage

We deliver across the UK mainland, including Northern Ireland and the Scottish Highlands (delivery times may vary for remote locations).

For any further queries, feel free to reach out to our customer service team.